Why is "Green" Propolis special? How is it different from regular propolis?
Green Propolis is harvested from Baccharis dracunculifolia plants in specific Brazilian ecosystems. It is rich in Artepillin C, a key active compound that offers superior antioxidant and metabolic support compared to regular propolis.
What do FDA and NPN registrations mean for me?
These registrations signify that our products have met the stringent requirements of the North American market, considered globally the most rigorous regulatory standard.
FDA registration confirms our adherence to safety guidelines and transparency, while the NPN (Natural Product Number) from Health Canada verifies that our product has passed strict official reviews regarding quality, safety, and efficacy.
Do I need to take this long-term? How soon will I feel the effects?
Green Propolis is a natural nutrient, not an instant-relief medicine. Based on customer feedback, we recommend a 3-month cycle (our "Fundamental Cycle") to allow the ingredients to effectively regulate your physiological functions and achieve long-term wellness.
Are the products safe? Can they be used long term?
Our products are made with naturally sourced ingredients. Please use each product only as directed on its label. If you have questions about whether a product is suitable for your needs, consult a healthcare professional.
Do the products contain hormones or artificial additives?
No artificial hormones are added. The key ingredients are derived from natural sources, with no unnecessary artificial flavors or colorants added.
How should I store the green propolis?
Please store the product in a cool, dry place away from direct sunlight to maintain the stability of its high-activity ingredients.
Which countries do you ship to, and how long does delivery take?
We offer worldwide shipping with dedicated logistics channels for our core markets:
- Hong Kong Region: Shipped directly from our North American headquarters and delivered via SF Express, typically arriving within 2-5 business days after placing your order.
- North America (US/Canada): Dispatched locally from our dual North American fulfillment centers, usually arriving within 2-5 business days.
- Other Regions: Delivery times vary depending on local logistics provider schedules.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please refer to our promotional pages or contact customer service for the latest details.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status in real-time.
What is your return/refund policy?
At Apiário Silvestre, your health, safety, and trust are our top priorities. To uphold the highest hygiene and quality standards for our oral dietary supplements, our return and refund policy is outlined below:
14-Day Worry-Free Returns: Unopened products with original tamper-evident seals intact are eligible for a return and refund within 14 days of delivery.
Opened Bottle Guarantee: In accordance with health regulations, opened products cannot be returned. If you have any concerns after use, please contact customer care—we will provide a personalized solution or store credit to protect your satisfaction.
100% Free Replacement for Damages: If your item arrives damaged, leaking, or incorrect, contact us with photos within 7 days of delivery for an immediate free replacement or full refund.
How to Request: Please email service@apisglobal.com with your order number and request, and our customer care team will assist you promptly.
What if my package arrives damaged?
If your package is damaged upon arrival, please contact our official customer service within 48 hours with photos. We will prioritize a free replacement or a full refund.
What payment methods do you accept?
We accept major international credit cards (Visa, Mastercard, American Express), as well as secure options like PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Your security is our top priority. Our website uses high-strength SSL encryption and complies with the PCI-DSS international data security standard. We do not store your full credit card information, ensuring your transaction remains completely safe.