What makes green propolis special?
Made with premium Brazilian green propolis and produced under quality-focused standards.
Are the products safe? Can they be used long term?
Our products are made with naturally sourced ingredients. Please use each product only as directed on its label. If you have questions about whether a product is suitable for your needs, consult a healthcare professional.
Do the products contain hormones or artificial additives?
No artificial hormones are added. The key ingredients are derived from natural sources, with no unnecessary artificial flavors or colorants added.
Which countries do you ship to, and how long does delivery take?
We offer worldwide shipping. Orders within the United States typically arrive within 2–7 business days and are shipped directly from our New York warehouse, depending on destination and carrier conditions.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please refer to our promotional pages or contact customer service for the latest details.
How can I track my order?
Once your order has been shipped, tracking information will be provided in your shipping confirmation email so you can follow the delivery status.
Can I return a product or request a refund?
Unopened products may be returned within 7 days of purchase. For opened products, store credit or other resolutions may be offered on a case-by-case basis. Please refer to our return policy for full details or contact customer support.
What should I do if there is a problem with my order?
If you receive a damaged or incorrect item, please contact our customer service team as soon as possible. We will arrange a replacement or reshipment promptly to ensure your order is received correctly.
What payment methods do you accept?
We accept major credit cards and other secure payment methods. Available options will be shown at checkout.
Is my payment information secure?
Yes. Our website uses encryption technology to protect your transaction and keep your payment information secure.