Why is "Green" Propolis special? How is it different from regular propolis?
Green Propolis is harvested from Baccharis dracunculifolia plants in specific Brazilian ecosystems. It is rich in Artepillin C, a key active compound that offers superior antioxidant and metabolic support compared to regular propolis.
What do FDA and NPN registrations mean for me?
These registrations signify that our products have met the stringent requirements of the North American market, considered globally the most rigorous regulatory standard.
FDA registration confirms our adherence to safety guidelines and transparency, while the NPN (Natural Product Number) from Health Canada verifies that our product has passed strict official reviews regarding quality, safety, and efficacy.
Do I need to take this long-term? How soon will I feel the effects?
Green Propolis is a natural nutrient, not an instant-relief medicine. Based on customer feedback, we recommend a 3-month cycle (our "Fundamental Cycle") to allow the ingredients to effectively regulate your physiological functions and achieve long-term wellness.
Are the products safe? Can they be used long term?
Our products are made with naturally sourced ingredients. Please use each product only as directed on its label. If you have questions about whether a product is suitable for your needs, consult a healthcare professional.
Do the products contain hormones or artificial additives?
No artificial hormones are added. The key ingredients are derived from natural sources, with no unnecessary artificial flavors or colorants added.
How should I store the green propolis?
Please store the product in a cool, dry place away from direct sunlight to maintain the stability of its high-activity ingredients.
Which countries do you ship to, and how long does delivery take?
We provide worldwide shipping. Using our dual-hub logistics system in the USA and Canada, we ship from the warehouse closest to you to ensure rapid delivery—typically within 2–5 business days for North American & Hongkong orders.
Do you offer free shipping?
We occasionally offer free shipping promotions. Please refer to our promotional pages or contact customer service for the latest details.
How can I track my order?
Once your order is dispatched, you will receive a confirmation email with a tracking number, allowing you to monitor your delivery status in real-time.
What is your return/refund policy?
We want you to be completely satisfied. Unopened products can be returned within 7 days. If you have concerns about an opened product, please contact our support team; we will evaluate your case and provide a solution—such as site credit—to ensure your satisfaction.
What if my package arrives damaged?
If your package is damaged upon arrival, please contact our official customer service within 48 hours with photos. We will prioritize a free replacement or a full refund.
What payment methods do you accept?
We accept major international credit cards (Visa, Mastercard, American Express), as well as secure options like PayPal, Apple Pay, and Google Pay.
Is my payment information secure?
Your security is our top priority. Our website uses high-strength SSL encryption and complies with the PCI-DSS international data security standard. We do not store your full credit card information, ensuring your transaction remains completely safe.