Privacy policy

Last updated: April 28, 2026

Apis Global operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, the customer, with a complete shopping experience (the “Service”). Apis Global is powered by Shopify, which enables us to provide the Service to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase or other transaction through the Service, or otherwise communicate with us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy will govern with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Service, you acknowledge the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you or another person. Personal information does not include information that has been collected anonymously or de-identified so that it cannot identify you or reasonably be linked to you. Depending on how you interact with the Service, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information, including inferences drawn from that information:

  • Contact details including your name, address, billing address, shipping address, phone number, and email address.
  • Financial information including credit card, debit card, and financial account numbers, payment card information, financial account details, transaction details, payment method, payment confirmation, and other payment-related information.
  • Account information including your username, password, security questions, preferences, and account settings.
  • Transaction information including items you view, place in your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
  • Communications with us including information you provide when communicating with us, such as the contents of customer support inquiries.
  • Device information including information about your device, browser, or network connection, your IP address, and other unique identifiers.
  • Usage information including information about how and when you interact with the Service, such as how you browse and engage with it.

Sources of Personal Information

We may collect personal information from the following sources:

  • Directly from you, including when you create an account, visit or use the Service, contact us, or otherwise provide us with your personal information;
  • Automatically through the Service, including through your device when you use our products or services, visit our website, or through cookies and similar technologies;
  • From our service providers, including when we engage them to provide certain technologies or collect or process personal information on our behalf;
  • From our partners or other third parties.

How We Use Your Personal Information

Depending on how you interact with us or the type of Service you use, we may use your personal information for the following purposes:

  • To provide, customize, and improve the Service. We use your personal information to provide the Service, including performing our contract with you; processing your payments; fulfilling your orders; remembering your preferences and interests; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipping; facilitating returns and exchanges; enabling you to post reviews; and personalizing your shopping experience, such as recommending products related to your purchase history. This may include using your personal information to better tailor and improve the Service.
  • Marketing and advertising. We use your personal information for marketing and promotional purposes, such as sending you marketing, advertising, and promotional communications by email, text message, or postal mail, and displaying online advertisements for products or services on the Service or other websites based on your prior purchases, cart activity, or other interactions with the Service.
  • Security and fraud prevention. We use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action regarding possible fraudulent, illegal, unsafe, or malicious activity; protect public safety; and keep our Service secure. If you choose to use the Service and register an account, you are responsible for keeping your account credentials safe. We strongly recommend that you do not share your username, password, or other login details with anyone else.
  • Communicating with you. We use your personal information to provide customer support, respond to your requests, provide effective service, and maintain our business relationship with you.
  • Legal reasons. We use your personal information to comply with applicable law, respond to valid legal processes, including requests from law enforcement or government authorities, and for civil discovery, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate possible violations of our terms or policies.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes subject to this Privacy Policy. These circumstances may include:

  • Sharing with Shopify, vendors, and other third parties who provide services on our behalf (for example: IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
  • Sharing with business and marketing partners to provide you with marketing services and advertising. For example, we use Shopify and third-party services to help support personalized advertising based on your online activities across different merchants and websites. Our business and marketing partners will use your information in accordance with their own privacy notices. Depending on where you live, you may have the right to direct us not to share your information for targeted advertising or marketing based on your online activities across different merchants and websites.
  • When you direct us, request us, or otherwise consent to our disclosure of certain information to third parties, such as for product shipping or through social media widgets or login integrations.
  • Sharing with our affiliates or other members of our corporate group.
  • In connection with business transactions (such as mergers or bankruptcy), to comply with applicable legal obligations (including responding to subpoenas, search warrants, or similar requests), to enforce any applicable Terms of Service or policies, or to protect or defend the Service, our rights, and the rights of our users or others.

Relationship with Shopify

The Service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of the Service in order to provide and improve the Service. Information that you submit to the Service will be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than your country of residence, in order to provide and improve the Service for you. In addition, to protect, grow, and improve our business, we use certain enhanced features provided by Shopify that incorporate data and information obtained through your interactions with our store, other merchants, and Shopify. To provide these enhanced features, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these circumstances, Shopify is responsible for processing your personal information, including responding to requests you may make to exercise your rights over personal information used for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy. Depending on where you live, you may exercise certain rights regarding your personal information through the Shopify Privacy Portal.

Third-Party Websites and Links

The Service may contain links to websites or other online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions. We do not guarantee and are not responsible for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information found there. Information you provide in public or semi-public places, including information you share on third-party social networking platforms, may also be viewed by other users of the Service and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not imply any endorsement of the content on such platforms or of their owners or operators, except as disclosed on the Service.

Children’s Data

The Service is not intended for children, and we do not knowingly collect any personal information from children under the age of legal majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you may contact us using the details below to request that it be deleted. As of the effective date of this Privacy Policy, we do not have actual knowledge that we “share” or “sell” (as those terms are defined under applicable law) the personal information of individuals under 16 years of age.

Security and Retention of Information

Please note that no security measures are perfect or impenetrable, and we cannot guarantee “perfect security.” In addition, any information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to communicate sensitive or confidential information to us.

How long we retain your personal information depends on a number of factors, such as whether we need the information to maintain your account, provide the Service to you, comply with legal obligations, resolve disputes, or enforce other applicable agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights in relation to your personal information. However, these rights are not absolute and may apply only in certain circumstances, and in some cases we may decline your request as permitted by law.

  • Right of access / right to know. You may have the right to request access to the personal information we hold about you.
  • Right to deletion. You may have the right to request that we delete personal information we maintain about you.
  • Right to correction. You may have the right to request that we correct inaccurate personal information we maintain about you.
  • Right to data portability. In certain circumstances and subject to certain exceptions, you may have the right to obtain a copy of the personal information we hold about you and to request that we transfer it to a third party.
  • Right to opt out of sale, sharing, or targeted advertising. Depending on where you live, you may have the right to opt out of our “sale” or “sharing” of your personal information, or the processing of your personal information for “targeted advertising,” as those terms are defined under applicable privacy laws.
  • Manage communication preferences. We may send you promotional emails, and you can opt out at any time by using the unsubscribe option displayed in those emails. Even if you opt out, we may still send you non-promotional emails related to your account or orders.

You may exercise any of the above rights through the specific methods made available through the Service, or by contacting us using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have, including rights related to data processed by Shopify, please visit:
https://privacy.shopify.com/en

We will not discriminate against you for exercising any of these rights. As permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may designate an authorized agent to make a request on your behalf to exercise your rights. Before accepting such a request from an agent, we will require proof that you have authorized the agent to act on your behalf, and we may require you to verify your identity directly with us. We will respond to your request in a timely manner as required by applicable law.

Complaints

If you have any complaints about how we process your personal information, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the details below, or to lodge a complaint with your local data protection authority.

International Transfers

Please note that we may transfer, store, and process your personal information outside the country in which you live.

If we transfer your personal information outside of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or any equivalent contracts issued by the relevant UK authority, as applicable, unless the transfer is to a country that has been determined to provide an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website, update the “Last updated” date, and provide notice as required by applicable law.

Contact Information

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any rights available to you, please call us at [insert phone number], email us at ad@royalnatural.ca, or contact us at:

39th Avenue, 136-17, Queens, NY 11354, United States