Refund policy

At Apiário Silvestre, your health, safety, and trust are our top priorities. To uphold the highest hygiene and quality standards for our oral dietary supplements, our return and refund policy is outlined below:

1. Unopened Products: 14-Day Worry-Free Return

  • Eligibility: Products that are unopened, with original security seals and packaging intact, can be returned within 14 days of delivery.

  • Return Process: Contact customer service (service@apisglobal.com) to receive a Return Merchandise Authorization (RMA) and warehouse address, then pack and ship the item back.

  • Refund Details: Once received and inspected, full refunds for the product price will be processed back to your original payment method within 3–5 business days. (Note: For non-quality-related returns, return shipping costs are borne by the customer. If the item is defective, damaged, or incorrectly sent, please contact support for a prepaid return label.)

2. Opened Bottles: Satisfaction Commitment

  • In accordance with international health regulations and consumer safety standards governing ingestible supplements, products that have been opened, used, or had their safety seals broken cannot be restocked or returned for an original cash refund.

  • Your experience still matters: If you have any dissatisfaction or concerns after opening the product, please reach out to us within 14 days of delivery. Our customer care team will review your situation one-on-one and provide a tailored solution, a replacement, or store credit to ensure your purchase is completely worry-free.

3. Transit Damage & Product Defects (100% Covered by Us)

  • If your product arrives damaged in transit, shows signs of leakage, or contains incorrect items, please take photos and contact our team within 7 days of delivery.

  • We will immediately send a free replacement or issue a 100% refund at zero additional cost or hassle to you.