Terms of service
Apis Global | Apiário Silvestre Terms of Service
Overview Welcome to the Apis Global | Apiário Silvestre Official Flagship Store! "We," "us," and "our" refer to Apis Global | Apiário Silvestre. Apis Global | Apiário Silvestre operates this store and website, including all information, content, features, tools, products, and services available from this site to you, the customer, conditioned upon your acceptance of these terms (the "Service"). Our store is powered by Shopify, which enables us to provide this Service to you. These terms and conditions, along with any policies referenced herein (the "Terms of Service" or "Terms"), outline your rights and responsibilities when using this Service. Please read these terms carefully, as they contain important information regarding your legal rights and include disclaimers and limitations of liability. By visiting, using, or interacting with our Service, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these terms or our Privacy Policy, please do not access or use our Service.
1. Access and Account By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, and you have given us your consent to allow any of your minor dependents to use this Service on any devices you own, purchase, or manage. To use the Service, including browsing our online store or purchasing any products or services, you may be required to provide certain information, such as your email address, billing, payment, and shipping information. You represent and warrant that all information provided in our store is accurate, current, and complete, and you possess all necessary rights to provide this information.
2. Our Products We are committed to ensuring the accuracy of product information in our online store. Due to variations in screen configurations on different digital devices, product colors and appearances may differ slightly from what is shown on screen. We guarantee that all products sold comply with rigorous North American quality testing standards. If you receive a product with significant discrepancies or quality concerns, please contact our customer support team. We commit to providing assistance in accordance with our refund policy to ensure your consumer rights. We reserve the right to update product information and inventory at any time and will ensure all changes meet high-quality service standards.
3. Orders When you submit an order, you are making an offer to purchase. Your order is formally accepted once we have received and processed your payment and sent a confirmation email. We strive to handle every order accurately, but if an order cannot be fulfilled due to insufficient inventory or system anomalies, we will proactively notify and explain the situation via the contact information you provided at checkout. If you need to modify or cancel your order, please contact us at service@apisglobal.com as soon as possible within 12 hours of placing the order. We will make every effort to assist you. Once an order has entered the shipping process, it can no longer be canceled. Products are for your personal or household use only. If there are any changes to your order, we will contact you proactively. For return and exchange matters, please refer to our refund policy.
4. Pricing and Billing Prices displayed on our website are subject to the prices in effect at the time of order submission. We strive to maintain pricing accuracy, though prices, offers, and promotions may be updated at any time. To enhance your cross-border shopping experience, we have pre-calculated certain duties or import fees where applicable (as shown on the checkout page). If you see a shipping option marked "Duties & Taxes Included" during checkout, no additional import fees will be charged for that order. We recommend that you confirm the final amount payable on the checkout page before submitting your order; this amount represents the total cost you are required to pay. You agree to provide current, complete, and accurate billing and payment information and authorize us to charge your account based on your order total, including applicable shipping, taxes, and handling fees.
5. Shipping and Delivery We are committed to ensuring that items are delivered safely and on time. All delivery times are estimates. If unexpected delays occur due to carriers or customs processing, we will proactively assist you in tracking your package status and provide necessary support. We are responsible for packages until they are successfully delivered. If your package is confirmed lost or severely damaged during transit, please contact service@apisglobal.com within 3 business days of receipt. Upon investigation and verification, we will arrange a free replacement or a refund for you. We assume all risk until the package is successfully delivered to you.
6. Optional Tools As part of this Service, you may gain access to customer tools provided by third parties, which we do not monitor, control, or intervene with. You acknowledge and agree that we provide access to such tools "as is" and "as available," without any warranties, representations, or conditions of any kind, and without any endorsement. We are not liable for any responsibility arising from or related to your use of optional third-party tools. Your use of optional tools provided through this website is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also offer new features (including new tools and resources) through the Service in the future. Such new features shall also be subject to these Terms of Service.
8. Third-Party Links This Service may contain materials and hyperlinks provided or operated by third parties (including any embedded third-party features). We are not responsible for reviewing or evaluating the content or accuracy of any third-party materials or websites you choose to access. If you decide to leave this Service to access these materials or third-party websites, you do so at your own risk. We are not responsible for any damages or losses caused by your access to any third-party website, or your purchase or use of any goods, services, resources, or content on any third-party website. Please carefully review third-party policies and practices before engaging in any transaction and ensure you fully understand them. Complaints, claims, concerns, or questions regarding third-party products and services should be directed to the third party.
9. Relationship with Shopify Apis Global | Apiário Silvestre Official Flagship Store is powered by Shopify, which enables us to provide this Service to you. However, any sales and purchases conducted in our store are made directly with Apis Global | Apiário Silvestre. By using this Service, you acknowledge and agree that Shopify is not liable for any aspect of sales between you and Apis Global | Apiário Silvestre, including any injuries, damages, or losses arising from the purchase of goods and services. You hereby explicitly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions at Apis Global | Apiário Silvestre Official Flagship Store.
10. Privacy Policy All personal information collected through this Service is governed by our Privacy Policy (please view here [link]), and certain personal information may also be subject to Shopify's Privacy Policy (please view here). By using this Service, you acknowledge that you have read this Privacy Policy. As this Service is hosted by Shopify, Shopify collects and processes personal information regarding your access and use of the Service to provide and improve the Service. Information you submit to this Service will be transmitted to and shared with Shopify and third parties (who may be located in countries other than where you reside) to provide the Service to you. Please refer to our Privacy Policy [link] to learn more about how we, Shopify, and our partners use your personal information.
11. Feedback We greatly value your input. When you share ideas, suggestions, or reviews with us, you agree to grant us the right to use such content globally for the purposes of service improvement and promotion. We are committed to making good use of your suggestions and are dedicated to improving our services. While we cannot guarantee individual replies to every suggestion, nor provide commercial compensation for such content, every piece of feedback is a driving force for our growth. We reserve the right to remove feedback deemed illegal, defamatory, or infringing, and we ask that you ensure such content does not infringe upon third-party rights or contain any malicious software when sharing. You are solely responsible for the accuracy of the content you share.
12. Errors, Inaccuracies, and Omissions We are committed to ensuring the accuracy of all information in our online store. If typographical errors, inaccuracies, or omissions occur in product descriptions, pricing, promotions, or shipping information due to system or human error, we will correct them as soon as possible. If such errors affect an order you have already completed, we will proactively contact you to explain the situation and provide you with the choice to maintain the order (based on the corrected information) or cancel the order for a full refund. We reserve the right to correct information or cancel orders due to such errors and will ensure that you are notified in a fair and transparent manner.
13. Prohibited Uses We are dedicated to maintaining a positive service environment. Please ensure that you use this Service in a lawful and proper manner. Prohibited activities include engaging in any illegal or malicious attacks, transmitting malicious code, sending spam, impersonating others, or attempting to bypass the security protections of this Service. In the event of such violations, we reserve the right to suspend or terminate your account at any time.
14. Automated Agent Usage Principles If you interact with this Service through automated agents, please adhere to the principle of technical transparency: please identify yourself at all times and respond truthfully to interactive prompts. We reserve the right to restrict or block any non-compliant automated access to ensure the smooth operation of our platform.
15. Termination of Service We may terminate your access to this Service at any time due to business considerations or violations of these Terms. In the event of termination, related rights and obligations (such as payment settlements) shall remain governed by this agreement.
16. Disclaimer and Limitation of Liability This Service is provided on an "as is" basis. We strive to ensure the accuracy of information, but we do not guarantee that the Service will be uninterrupted or error-free. To the maximum extent permitted by law, we are not liable for any direct, indirect, or incidental damages arising from the use of this Service or products.
17. Indemnification If your breach of these Terms, infringement of others' rights, or improper use of this Service results in third-party claims or losses for the brand, you agree to assume related indemnity liabilities (including attorney fees).
18. Effectiveness of Terms and Assignment of Rights These Terms possess legal severability; if any provision is found invalid, it does not affect the enforceability of the remaining provisions. Our failure to enforce any right under these Terms does not constitute a waiver of that right. Users may not assign rights under this agreement without our written consent.
19. Governing Law and Headings These Terms are governed by the laws of the jurisdiction where our headquarters are located. Headings within the text are for reference purposes only and do not affect the legal validity of the provisions themselves.
20. Changes to Terms We reserve the right to adjust these Terms at any time. The latest version will be published on our website, and your continued use of this Service constitutes your agreement and acceptance of all such changes.
21. Customer Service Contact We value your experience. If you have any questions or suggestions regarding the above terms, please feel free to contact our customer support team: service@apisglobal.com.